Refund Policy

Refund Policy – Helen and Mae

By placing an order on our website, you agree to the terms outlined in this Refund Policy. Please read this policy carefully before completing your purchase.

30-Day Money-Back Guarantee

At Helen and Mae, we stand behind the quality of our products. For this reason, we offer a 30-day money-back guarantee on eligible items. If you are not fully satisfied with your purchase, you may request a return for a refund within 30 days of delivery, subject to the conditions outlined below.

Return Eligibility

To be eligible for a return, items must meet the following conditions:

Items that are not eligible for return include:

  • Sale or discounted items, unless damaged or defective upon arrival

  • Items showing signs of wear, use, washing, or alteration

  • Items without original packaging, tags, or labels

  • Underwear, socks, shapewear, lingerie, or other intimate items due to hygiene reasons

We reserve the right to refuse returns that do not meet these conditions.

Return Timeframe

All return requests must be submitted within 30 days of the delivery date. Requests submitted after this period may not be accepted.

How to Request a Return

To initiate a return, please contact us at info@helenandmae.com and include:

  • Your order number

  • The reason for the return

  • Clear photos, if applicable (e.g. damaged or incorrect items)

Once your request is reviewed, we will provide return instructions within 2–3 business days.

Order Cancellations

Due to our automated order processing system, orders cannot be cancelled once they have been placed. Please ensure that all order details are correct before completing your purchase.

Return Shipping Costs

Return shipping costs are not covered by Helen and Mae. Customers are responsible for all shipping fees associated with returning an item.

Return Label Requirement

All returned items must include a return label as instructed. Returns sent without proper authorization or labeling may be refused.

Sale Item Policy

All sale or promotional items are final sale and non-refundable, unless they arrive damaged or defective. In such cases, photo evidence is required when submitting a return request.

Refund Process

Once the returned item has been received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds are processed within 7 business days

  • Refunds are issued to the original payment method

  • Shipping fees are non-refundable

Please note that processing times may vary depending on your payment provider.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 30 days of delivery. Include clear photos and a description of the issue so we can resolve the matter promptly.

Contact Information

If you have any questions regarding this Refund Policy, please contact us at:

info@helenandmae.com