Terms of Service

Terms of Service – Helen and Mae

General Information

Store name: Helen and Mae

By accessing or using this website and placing an order, you agree to be bound by these Terms of Service.

Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the United States, without regard to conflict of law principles.

Eligibility to Purchase

By placing an order, you confirm that all information provided is accurate, current, and complete.

You must be at least 18 years old or have permission from a parent or legal guardian to make purchases on this website.

Products and Pricing

All prices listed on the website are displayed in U.S. dollars (USD) unless stated otherwise and do not include shipping costs unless explicitly noted.

We reserve the right to modify prices, product descriptions, or product availability at any time without prior notice.

While we make every effort to ensure accuracy, pricing or typographical errors may occur. In the event of an error, we reserve the right to cancel or adjust orders, including after an order has been submitted.

Orders and Acceptance

After placing an order, you will receive an order confirmation email acknowledging receipt of your order. This confirmation does not constitute acceptance of the order.

We reserve the right to refuse or cancel any order for reasons including, but not limited to, suspected fraud, unauthorized or declined payment, or product unavailability.

Shipping and Delivery

Orders are processed and shipped within the timeframe stated on our website.

Helen and Mae is not responsible for delays caused by shipping carriers, weather conditions, or other circumstances beyond our reasonable control.

Customers are responsible for providing accurate and complete shipping information. Incorrect or incomplete addresses may result in delays, additional charges, or failed deliveries.

Returns and Refunds

Our Refund Policy is incorporated into these Terms of Service by reference. By placing an order, you agree to the conditions outlined in our Refund Policy, including but not limited to:

  • Non-returnable items: Sale items (unless damaged or defective upon arrival), underwear, socks, shapewear, lingerie, or other intimate goods for hygiene reasons.

  • Notification requirement: Return requests must be submitted within 14 days of delivery.

  • Return label requirement: All returns must follow the provided return instructions and include proper labeling.

Please refer to our Refund Policy for full details.

Limitation of Liability

To the fullest extent permitted by applicable U.S. law, Helen and Mae shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products.

We make no guarantees regarding the suitability, performance, or fitness of products for any particular purpose.

Privacy Policy

Your personal information is collected and processed in accordance with our Privacy Policy. By using our website, you consent to the collection and use of your information as described therein.

Prohibited Use

You agree not to:

  • Use the website for any unlawful or unauthorized purpose.

  • Upload or distribute viruses, malware, or other harmful code.

  • Interfere with or attempt to compromise the security or functionality of the website.

  • Exploit the website in a way that could harm Helen and Mae or other users.

Changes to These Terms

Helen and Mae reserves the right to update or modify these Terms of Service at any time. Changes become effective immediately upon being posted on this page. Continued use of the website constitutes acceptance of the updated Terms.

Contact Information

If you have any questions regarding these Terms of Service, please contact us at:

info@helenandmae.com